# Lyrebird Health Help Center

> How can we help you?

## Getting Started 

- [What is Lyrebird Health?](https://help.lyrebirdhealth.com/en/articles/15322446-what-is-lyrebird-health.md): Welcome to your AI medical scribe - let us take care of the paperwork so you can focus on your patients.
- [How do I set up my microphone?](https://help.lyrebirdhealth.com/en/articles/15322449-how-do-i-set-up-my-microphone.md): Lyrebird needs to hear you clearly. This guide covers how to choose, connect, and troubleshoot your microphone across common setups.
- [How do I use Lyrebird for a consult?](https://help.lyrebirdhealth.com/en/articles/9230080-how-do-i-use-lyrebird-for-a-consult.md): This page is a comprehensive guide to navigating the Consult page on Lyrebird, including tips and tricks.
- [How do I obtain patient consent?](https://help.lyrebirdhealth.com/en/articles/9229843-how-do-i-obtain-patient-consent.md): Obtaining patient consent is important. Read on to discover how we can help you obtain patient consent for a consult, and educate your patients on what Lyrebird is.
- [Can I use Lyrebird on my mobile device?](https://help.lyrebirdhealth.com/en/articles/15322451-can-i-use-lyrebird-on-my-mobile-device.md): If you're on the move while consulting, Lyrebird is there to support you so you don't need to worry about documentation. This guide covers how to use Lyrebird on your iPhone, iPad, or Android device.
- [5 tips for your first month with Lyrebird](https://help.lyrebirdhealth.com/en/articles/15322447-5-tips-for-your-first-month-with-lyrebird.md): 5 things to help you get the most out of Lyrebird from day one.
- [Contacting Lyrebird Support](https://help.lyrebirdhealth.com/en/articles/15338385-contacting-lyrebird-support.md): How to reach our support team, what information to include, and why you must never share patient details in a support request.
- [Setting up Lyrebird for your practice](https://help.lyrebirdhealth.com/en/articles/15322453-setting-up-lyrebird-for-your-practice.md): A step-by-step guide for practice managers setting up Lyrebird for their team.
- [Managing users in your clinic on Lyrebird](https://help.lyrebirdhealth.com/en/articles/15322455-managing-users-in-your-clinic-on-lyrebird.md): How to invite, manage, and remove clinicians in your Lyrebird organisation.
- [Setting organisation-wide defaults](https://help.lyrebirdhealth.com/en/articles/15322457-setting-organisation-wide-defaults.md): Configure default settings that apply to all clinicians in your practice.

## Consults & Dictations

- [Can I upload documents to Lyrebird so it can be referenced in my notes?](https://help.lyrebirdhealth.com/en/articles/16210024-can-i-upload-documents-to-lyrebird-so-it-can-be-referenced-in-my-notes.md): Our Context Upload Feature allows you to attach a PDF such as a patient history, specialist report or previous consult notes, and Lyrebird will summarise it and use it as context when generating yo...
- [Consult and Dictation FAQs](https://help.lyrebirdhealth.com/en/articles/14331737-consult-and-dictation-faqs.md): Please find solutions to frequently asked questions related to consults and dictations
- [Troubleshooting & Settings FAQs](https://help.lyrebirdhealth.com/en/articles/14332398-troubleshooting-settings-faqs.md): Please find solutions to frequently asked questions about Troubleshooting and settings for Lyrebird
- [Using the Consult Notepad](https://help.lyrebirdhealth.com/en/articles/9230058-using-the-consult-notepad.md): Add non-verbalised notes through the Consult Notepad.
- [Consult Note Types](https://help.lyrebirdhealth.com/en/articles/9229694-consult-note-types.md): Lyrebird writes your notes in different formats: SOAP, Chief Complaint & Multiple Presenting Complaints.
- [Send letters to your patients](https://help.lyrebirdhealth.com/en/articles/9253952-send-letters-to-your-patients.md): Use Lyrebird to swiftly send a patient letter directly to the patient via an encrypted email.
- [Language Settings](https://help.lyrebirdhealth.com/en/articles/10172858-language-settings.md): Choose your input language, and Lyrebird will transcribe your notes into English so you can focus on your patient while keeping your records consistent.
- [Lyrebird for a Telehealth Consult](https://help.lyrebirdhealth.com/en/articles/9229905-lyrebird-for-a-telehealth-consult.md): Discover how Lyrebird seamlessly integrates with leading telehealth platforms to enhance your teleconsultations.
- [Dictation: how it works](https://help.lyrebirdhealth.com/en/articles/15357907-dictation-how-it-works.md): Use Lyrebird to turn your spoken words into clinical notes and documents, without a live consultation recording.
- [Dictate](https://help.lyrebirdhealth.com/en/articles/9270206-dictate.md): Dictate swiftly converts your speech to text.
- [Smart Dictate](https://help.lyrebirdhealth.com/en/articles/9229340-smart-dictate.md): Your all-in-one medical assistant, enabling you to provide both Instructions and Information within a single recording.
- [Direct Dictate](https://help.lyrebirdhealth.com/en/articles/9270203-direct-dictate.md): Quickly transcribe your speech to text.
- [Inline Dictate](https://help.lyrebirdhealth.com/en/articles/10128774-inline-dictate.md): Dictate directly into a document or note.
- [Dictate into Documents](https://help.lyrebirdhealth.com/en/articles/9270205-dictate-into-documents.md): Dictate directly into the structure of any document, with options to dictate into default or custom-created documents readily available.
- [History](https://help.lyrebirdhealth.com/en/articles/9228236-history.md): History is the page where Lyrebird will temporarily store your consults and dictations.
- [How to recover a lost or missing consult](https://help.lyrebirdhealth.com/en/articles/9310134-how-to-recover-a-lost-or-missing-consult.md): If you experience an issue with the generation of your consult notes, you can check your History page to see if the consult can be regenerated.
- [Why did my note fail? Generation errors explained](https://help.lyrebirdhealth.com/en/articles/15357910-why-did-my-note-fail-generation-errors-explained.md): Your note did not generate as expected. Here is how to identify what went wrong and fix it.

## Customisation

- [Customising your note templates](https://help.lyrebirdhealth.com/en/articles/8730457-customising-your-note-templates.md): Learn how to edit a default note template or create your own — including how to write instructions that make Lyrebird sound exactly like you.
- [What are Documents?](https://help.lyrebirdhealth.com/en/articles/8715455-what-are-documents.md): Personalise documents to match your unique style.
- [Customise a default document](https://help.lyrebirdhealth.com/en/articles/9909206-customise-a-default-document.md): Personalise the default documents to match your unique style.
- [Create and upload your own document template](https://help.lyrebirdhealth.com/en/articles/15585109-create-and-upload-your-own-document-template.md): A step-by-step guide to uploading your own document examples and customising the template Lyrebird generates from them.
- [Using "Macros"](https://help.lyrebirdhealth.com/en/articles/8730453-using-macros.md): Quickly add information using shortcuts.
- [Using "Replace Forever"](https://help.lyrebirdhealth.com/en/articles/8776606-using-replace-forever.md): Use the Replace Forever feature to teach Lyrebird your preferred spelling for a specific phrase or term.
- [Using "Replace Once"](https://help.lyrebirdhealth.com/en/articles/9261666-using-replace-once.md): The "Replace Once" feature allows you to correct all instances of a word's spelling in a single document with one action.
- [AI Edit: How to refine your notes](https://help.lyrebirdhealth.com/en/articles/10172870-ai-edit-how-to-refine-your-notes.md): Use AI Edit to make targeted changes to a generated note using plain language instructions.
- [How to Create and Fill PDFs with Lyrebird](https://help.lyrebirdhealth.com/en/articles/11677517-how-to-create-and-fill-pdfs-with-lyrebird.md)
- [Customisation FAQs](https://help.lyrebirdhealth.com/en/articles/14331979-customisation-faqs.md): Please find solutions to FAQs related to customisation
- [Share your document template](https://help.lyrebirdhealth.com/en/articles/9909255-share-your-document-template.md): Do you have a document template you frequently use? Share your template with your organisation and the Lyrebird community.
- [Creating & Customising Workflows](https://help.lyrebirdhealth.com/en/articles/15257498-creating-customising-workflows.md): Learn how to create your own workflows and edit Lyrebird's prebuilt workflows. A complete guide to our generic workflows in Lyrebird.
- [Add a community document to your account](https://help.lyrebirdhealth.com/en/articles/9909253-add-a-community-document-to-your-account.md): Found a community document that you like? Add that document to your account to start using it within your workflow
- [Community template library](https://help.lyrebirdhealth.com/en/articles/9909251-community-template-library.md): Explore templates crafted by other clinicians in the Lyrebird community

## Lyrebird Features

- [Settings](https://help.lyrebirdhealth.com/en/articles/9245084-settings.md): From account settings to managing your organisation, there are many modifications you can make to suit your workflow.
- [Manage appointments from SMS reminder links](https://help.lyrebirdhealth.com/en/articles/16815829-manage-appointments-from-sms-reminder-links.md)
- [MBS Billing Suggestions](https://help.lyrebirdhealth.com/en/articles/16217990-mbs-billing-suggestions.md)
- [Lyrebird on multiple devices](https://help.lyrebirdhealth.com/en/articles/9243921-lyrebird-on-multiple-devices.md): Access Lyrebird conveniently from your laptop, desktop computer, or mobile device for seamless usage.
- [How can I add my appointment list to Lyrebird?](https://help.lyrebirdhealth.com/en/articles/9999530-how-can-i-add-my-appointment-list-to-lyrebird.md): Explaining the Upcoming Patient list feature, allowing you to add a list of upcoming patients for the day. Drag and drop the patients to ensure they are in the correct order.
- [Type Pool](https://help.lyrebirdhealth.com/en/articles/14813567-type-pool.md): With the "Type Tool" feature you can now invite your typist to join your organisation in Lyrebird and collaborate more seamlessly on your documentation.
- [Transfer Lyrebird into your Medical Record](https://help.lyrebirdhealth.com/en/articles/9230026-transfer-lyrebird-into-your-medical-record.md): Easily transfer your notes and documents by copying and pasting them.
- [Lyrebird feature dictionary](https://help.lyrebirdhealth.com/en/articles/15322460-lyrebird-feature-dictionary.md): A plain-English reference for every feature in Lyrebird Health.

## Subscriptions & Pricing

- [Plan comparison: which plan is right for you?](https://help.lyrebirdhealth.com/en/articles/15884012-plan-comparison-which-plan-is-right-for-you.md): Compare Lyrebird Lite, Bp Free, and Lyrebird Pro, with current Pro pricing for Australia, the UK, and the US.
- [How to upgrade or downgrade your plan](https://help.lyrebirdhealth.com/en/articles/15884013-how-to-upgrade-or-downgrade-your-plan.md): Step-by-step for upgrading to Pro, switching between monthly and annual billing, and part-time pricing.
- [Pricing & How Do I Pay?](https://help.lyrebirdhealth.com/en/articles/10066768-pricing-how-do-i-pay.md): I am looking to purchase Lyrebird Pro - how do I organise this?
- [Subscription FAQs](https://help.lyrebirdhealth.com/en/articles/14332033-subscription-faqs.md): Please find solutions to frequently asked questions about subscriptions
- [Invoices and payment management](https://help.lyrebirdhealth.com/en/articles/9229933-invoices-and-payment-management.md): Find your invoices, update your payment method, and understand what happens if a payment fails.

## Bp Premier

- [What is the Bp Premier & Lyrebird Health Integration?](https://help.lyrebirdhealth.com/en/articles/9230122-what-is-the-bp-premier-lyrebird-health-integration.md): An overview of what you need to know about our deep-integration with Bp Premier.
- [How Can I Enable Lyrebird on Bp & Link My Account?](https://help.lyrebirdhealth.com/en/articles/9909260-how-can-i-enable-lyrebird-on-bp-link-my-account.md): Here is a step by step guide to enable Lyrebird for your practice, and to link your account to Bp Premier
- [What is Bp Free?](https://help.lyrebirdhealth.com/en/articles/16158659-what-is-bp-free.md): Bp Free is a free Lyrebird plan for Australian clinicians integrated with Best Practice. Here's what's included, how you get it, and how the limits work.
- [Bp Integration FAQ & Common Issues](https://help.lyrebirdhealth.com/en/articles/9909261-bp-integration-faq-common-issues.md): This article is to help you solve some basic FAQs that you may have for the Best Practice and Lyrebird integration.
- [Why is Lyrebird slow, crashing, or showing a WebView error in Bp Premier?](https://help.lyrebirdhealth.com/en/articles/16184988-why-is-lyrebird-slow-crashing-or-showing-a-webview-error-in-bp-premier.md): Lyrebird slow to open from the Best Practice toolbar, Best Practice crashing or closing unexpectedly, and WebView errors — what causes each and how to fix them.
- [Patient Summary Tab](https://help.lyrebirdhealth.com/en/articles/15897382-patient-summary-tab.md): The Patient Summary tab has been added to show the patient context automatically when you start a consult, eliminating the need to switch between Best Practice and your consultation notes.
- [Review past medical history before saving to Best Practice](https://help.lyrebirdhealth.com/en/articles/16197342-review-past-medical-history-before-saving-to-best-practice.md)
- [What is Better Consult?](https://help.lyrebirdhealth.com/en/articles/11181811-what-is-better-consult.md)
- [Adding Your Best Practice Letterhead Template to Lyrebird](https://help.lyrebirdhealth.com/en/articles/14482344-adding-your-best-practice-letterhead-template-to-lyrebird.md): Lyrebird can generate multiple referral letters simultaneously - each tailored to the specific specialist - and save them directly to Correspondence Out in Best Practice.
- [Lyrebird and Cubiko Integration for MBS Codes](https://help.lyrebirdhealth.com/en/articles/11579416-lyrebird-and-cubiko-integration-for-mbs-codes.md): FAQs on the Lyrebird and Cubiko Integration for MBS Codes
- [PBS Authority Scripts - Approving Authority Scripts in Lyrebird](https://help.lyrebirdhealth.com/en/articles/15793334-pbs-authority-scripts-approving-authority-scripts-in-lyrebird.md): How to use PBS Authority Scripts inside Lyrebird to approve PBS authority prescriptions without leaving the consult. Save, Sync, Submit.
- [New Chronic Condition Management \(CCM\) Workflows in Lyrebird](https://help.lyrebirdhealth.com/en/articles/11677514-new-chronic-condition-management-ccm-workflows-in-lyrebird.md)
- [New Health Assessment Workflows in Lyrebird](https://help.lyrebirdhealth.com/en/articles/12825134-new-health-assessment-workflows-in-lyrebird.md)
- [Bp Premier MHCP workflow](https://help.lyrebirdhealth.com/en/articles/10198958-bp-premier-mhcp-workflow.md)
- [Chronic Condition Management Plan](https://help.lyrebirdhealth.com/en/articles/14482724-chronic-condition-management-plan.md): Lyrebird integrates with Best Practice to streamline the creation of Chronic Condition Management Plans. The system uses patient medical history from Best Practice and your consultation discussion ...
- [Best Practice Document Sorter](https://help.lyrebirdhealth.com/en/articles/14084016-best-practice-document-sorter.md): Upload clinical documents and Lyrebird automatically sorts them into the right patient file in Best Practice — no manual filing needed.
- [Setting Up Document Sorter: Assigning member access](https://help.lyrebirdhealth.com/en/articles/15526991-setting-up-document-sorter-assigning-member-access.md): Admin guide for linking each member to the correct Best Practice HALO site \(and optional clinics\) so Document Sorter routes documents correctly.
- [Set up email forwarding](https://help.lyrebirdhealth.com/en/articles/17125427-set-up-email-forwarding.md): Forward the emails your clinic receives documents in straight into your Document Sorter queue.
- [Reviewing and filing documents](https://help.lyrebirdhealth.com/en/articles/17125431-reviewing-and-filing-documents.md): How to check what Lyrebird found, choose where a document goes, and send it to Best Practice.
- [Document Sorter settings for practice managers](https://help.lyrebirdhealth.com/en/articles/17125432-document-sorter-settings-for-practice-managers.md): Settings practice managers use to control categories, routing, destinations and access for Document Sorter.
- [Troubleshooting Document Sorter](https://help.lyrebirdhealth.com/en/articles/17125435-troubleshooting-document-sorter.md): Fixes for the most common Document Sorter problems, from oversized documents to missing patients.
- [Document Sorter Plans, trial and billing](https://help.lyrebirdhealth.com/en/articles/17125437-document-sorter-plans-trial-and-billing.md): Document Sorter plans, pricing and how billing works.

## Other Integrations

- [Setting up SSO / SAML authentication with Lyrebird Health](https://help.lyrebirdhealth.com/en/articles/16654107-setting-up-sso-saml-authentication-with-lyrebird-health.md): Everything your IT team needs to configure SSO / SAML with Lyrebird, for any Identity Provider.
- [Oracle Health \(Cerner\) integration with Lyrebird Health](https://help.lyrebirdhealth.com/en/articles/12346971-oracle-health-cerner-integration-with-lyrebird-health.md)
- [Gentu & Lyrebird Health Integration](https://help.lyrebirdhealth.com/en/articles/10229316-gentu-lyrebird-health-integration.md): Step by step guide to configuring and using the Gentu integration
- [Saving Letters to Gentu](https://help.lyrebirdhealth.com/en/articles/15882811-saving-letters-to-gentu.md): Save your completed Lyrebird letters directly to a patient's file in Gentu, using a letter template with the dictation.text variable.
- [How do I add multiple users in Gentu?](https://help.lyrebirdhealth.com/en/articles/11069112-how-do-i-add-multiple-users-in-gentu.md): Gentu customers can now add multiple users to access Lyrebird.
- [Gentu x Lyrebird FAQs](https://help.lyrebirdhealth.com/en/articles/14330253-gentu-x-lyrebird-faqs.md): Please find solutions to frequently asked questions for the Gentu and Lyrebird Integration
- [What is the Genie x Lyrebird Integration?](https://help.lyrebirdhealth.com/en/articles/15529402-what-is-the-genie-x-lyrebird-integration.md): An overview of the Genie x Lyrebird integration and answers to the most common questions.
- [Setting Up the Genie x Lyrebird Health Integration](https://help.lyrebirdhealth.com/en/articles/13695741-setting-up-the-genie-x-lyrebird-health-integration.md): Step by step guide to configuring and using the Genie integration
- [Genie Integration FAQ](https://help.lyrebirdhealth.com/en/articles/15724456-genie-integration-faq.md): Some commonly asked questions relating to the use of our Genie integration.
- [Lyrebird OpenAPI - Secure Launch](https://help.lyrebirdhealth.com/en/articles/12644954-lyrebird-openapi-secure-launch.md)
- [Lyrebird OpenAPI - FHIR Integration](https://help.lyrebirdhealth.com/en/articles/12672941-lyrebird-openapi-fhir-integration.md)
- [Lyrebird OpenAPI - Partner API](https://help.lyrebirdhealth.com/en/articles/12773159-lyrebird-openapi-partner-api.md)
- [Lyrebird OpenAPI - Secure Launch v2](https://help.lyrebirdhealth.com/en/articles/13035744-lyrebird-openapi-secure-launch-v2.md): Secure Launch V2: Asymmetric Encryption
- [Lyrebird OpenAPI - HL7](https://help.lyrebirdhealth.com/en/articles/13048892-lyrebird-openapi-hl7.md): Lyrebird Health HL7 integration.
- [Lyrebird Health Support for FHIR \(Fast Healthcare Interoperability Resources\)](https://help.lyrebirdhealth.com/en/articles/12346975-lyrebird-health-support-for-fhir-fast-healthcare-interoperability-resources.md)
- [Lyerbird OpenApi - SMART on FHIR](https://help.lyrebirdhealth.com/en/articles/13405201-lyerbird-openapi-smart-on-fhir.md)

## Privacy & Security

- [Privacy & Security Overview](https://help.lyrebirdhealth.com/en/articles/8738063-privacy-security-overview.md): Overview of Lyrebird's privacy and security policy.
- [What processes does Lyrebird use to protect data?](https://help.lyrebirdhealth.com/en/articles/9229907-what-processes-does-lyrebird-use-to-protect-data.md): How Lyrebird Health protects patient data - data sovereignty, encryption, retention, and compliance. Aligned with our Trust Centre.
- [Privacy & Security FAQs](https://help.lyrebirdhealth.com/en/articles/14330178-privacy-security-faqs.md): An outline of common privacy and security questions.
- [Patient Privacy & Consent Resources \(printouts\)](https://help.lyrebirdhealth.com/en/articles/8730462-patient-privacy-consent-resources-printouts.md): Access our patient consent resources, alongside a customisable template with detailed information explaining how Lyrebird keeps patient information secure.
- [Lyrebird in the UK](https://help.lyrebirdhealth.com/en/articles/10591821-lyrebird-in-the-uk.md): Start here – I'll help you take your first step.
- [Compliance with NHSE requirements for AI scribe technology](https://help.lyrebirdhealth.com/en/articles/12289219-compliance-with-nhse-requirements-for-ai-scribe-technology.md): Lyrebird’s AVT AI Scribe, meets all of NHSE’s requirements for AI scribe technology.