What do I do if it is making me log into Lyrebird every time within the Bp Premier Integration?
The main thing to check is that your integration and your API key is set up correctly - this allows us to connect your Lyrebird and Bp Premier accounts.
The steps to fix this are as below:
In the top left of your Bp Premier account, click Setup → Configuration → Database → Setup third-party integration
Search and select Lyrebird Health
Open a test patient in Bp Premier
Click Lyrebird button in top tool bar
Log-in to your Lyrebird Health account by clicking Already have an account
Head to your account Settings → Integrations
Copy the Bp Premier Account Key
Close test patient
Click Setup → Users
Open the relevant doctors account
Click Edit in the bottom right corner
Click Lyrebird Health in bottom right corner
Paste the Bp Premier Account Key
Cannot find your API key within Lyrebird?
You can find the API key under Settings --> Integrations. Reach out to us via the livechat box in the bottom right corner if you need any further help.
What do I do if my microphone is not connecting to Bp Premier when using Lyrebird?
You need to ensure that you click 'allow' when prompted within Bp Premier for microphone access.
You can follow these below steps if your microphone is blocked from within Bp Premier:
Close Best Practice completely
Click the Windows icon (bottom left of your screen) and search for “Run”
Open the Run app and type: %APPDATA% then click OK
In the file path, click on “AppData” in the breadcrumb at the top
Go into the “Local” folder.
Find and delete
%localappdata%\\Best Practice\\EBWebViewinside the “Best Practice” folder.Reopen Best Practice and a test patient file, then open Lyrebird - the microphone permission prompt should appear again
If this does not work, reach out to Lyrebird Support!