How it works: What Happens When a GP Opens a Patient Record
Step 1: Patient Context Lyrebird automatically activates in the background when a GP opens a patient file in BP for Lyrebird subscribers.
Step 2: Eligibility Check Lyrebird evaluates whether the patient is eligible for CCM billing (MBS 965 or 967), based on their clinical history and the updated Medicare rules.
Step 3: Workflow Launch & Care Plan Generation If the patient is eligible:
Lyrebird launches a pre-filled, review-ready care plan workflow
The GP sees a simplified CCM interface with the correct forms, fields, and billing guidance — all pre-configured
No need for additional templates or manual admin
A new care plan can be generated or an existing one reviewed and updated with ease
Step 4: Action and Billing Once the care plan is reviewed or created:
Lyrebird updates the clinical record automatically
It ensures correct billing using MBS item 965 or 967
Required clinical notes are captured to support Medicare compliance
FAQS
What are the new CCM workflows in Lyrebird?
Our new CCM workflows are designed to streamline how you document and manage patient consultations related to chronic diseases. They provide structured assistance within the scribe to help you capture all necessary information for CDM plans, reviews, and related care items (like GP Management Plans and Team Care Arrangements), making the process more efficient and compliant.
How will these new workflows benefit my practice and my patients?
These workflows offer several key benefits:
Time-Saving: Reduce the manual effort involved in documenting CCM items, freeing up more time for patient interaction.
Improved Accuracy: Help ensure all essential information for CCM plans is captured consistently.
Enhanced Compliance: Support adherence to relevant CCM billing and documentation guidelines.
Better Patient Outcomes: By facilitating more comprehensive and organised records, you can provide more coordinated and effective chronic disease care.
How do I activate or use the new CCM workflows during a consultation?
During your patient consultation, Lyrebird will now intelligently recognise discussions related to chronic disease management. You'll see prompts or a dedicated section appear within the scribe interface, guiding you through the relevant fields. Simply follow the prompts to input or confirm the necessary details for your CCM plan or review.
How do these workflows help with MBS item number compliance for CDM?
The structured nature of the CCM workflows helps you capture the essential information required for accurate billing under the Medicare Benefits Schedule (MBS). By guiding you through the necessary documentation for each CCM item, it significantly reduces the likelihood of missing critical details needed for claiming, improving your compliance and reducing rejections.
Will the new workflows affect the accuracy of my general consultation notes?
Not at all! The CCM workflows are designed to enhance and complement your general consultation notes. They run alongside Lyrebird's core transcription functionality, providing structured support for specific CCM tasks without compromising the accuracy or completeness of your overall patient record.
Where can I find training or resources on using the new CCM workflows?
We've prepared comprehensive resources to help you get started! You can find user guides, video tutorials, and best practice tips in our resource page. https://www.lyrebirdhealth.com/au/gpccmp-changes
Our support team is also available to answer any questions you may have.
Does this cost anything?
No, Lyrebird is available out of the box and free to use. All you need is an active Lyrebird subscription.
Will I need to install anything?
No. Nothing new to download or manage.
Does this work for MyMedicare patients?
Yes, Lyrebird helps you stay compliant with MyMedicare-linked CCM requirements.
What happens after the initial workflow?
Lyrebird will remind your clinic when follow-ups are due and streamline those, too.