All consultation audio is transcribed in real time, by the time you have finalised your client consultation all audio has already been transformed into text and the audio file is destroyed.

This process takes place on Lyrebird Health servers in Australia.

Unless you save your notes within Lyrebird, they will be automatically deleted from the platform. If you choose to save your notes within the Lyrebird Health platform, they will be stored in our Australian database fully encrypted for 7 days after which time they are destroyed. This 7-day window is designed to give you time to access and transfer your Lyrebird Health Patient Notes to your own computer device or management system. It means that after this 7-day window your Lyrebird Health Patient Notes no longer remain with Lyrebird Health and you can no longer access them. You may choose to have your Lyrebird Health Patient Notes stored for any time up to 6 months if you select this option in your settings.

We store information in access-controlled premises or in electronic databases requiring logins and passwords. All transmitted data is encrypted. We require our third-party data storage providers to practice appropriate data security. Our people and third-party providers who may have access to confidential information are subject to confidentiality obligations.

Our data is stored on our servers located within Australia.

Our infrastructure is designed to offer maximum security:

Encryption Protocols: We employ bank-level 256-bit encryption for all data in transit and at rest, housed on Lyrebird Health’s Australian Amazon Web Services (AWS) infrastructure.

Controlled Access: Under stringent data processing agreements with AWS, access to stored information is tightly regulated, ensuring that no external parties, including AWS, can access or alter patient data.

No, we do not use the patient data for anything.