What is a generation error?
A generation error occurs when Lyrebird is unable to produce a note after you press Stop. This can appear as:
A blank or empty note
An error message on screen
A note that cuts off mid-way through
A loading spinner that never resolves
Generation errors are almost always fixable. Work through the steps below to identify the cause.
The most common causes and fixes
1. Network connection dropped during the consult
What happened: Lyrebird requires a stable internet connection throughout the consult. If the connection drops even briefly during processing, the note may not generate.
How to fix it:
Check your internet connection is working
Go to History in the Lyrebird navigation
Find the consult and check whether a partial note was saved
If the consult is listed, open it and click Resume Consult to re-process any missing content
How to prevent it: Use a wired ethernet connection where possible. If using Wi-Fi, ensure your device is close to the router. Avoid running Lyrebird on a public or shared network with heavy traffic.
2. Browser tab closed or refreshed before note generation completed
What happened: If you close the tab, navigate away, or refresh the page while Lyrebird is processing, the generation will be interrupted.
How to fix it:
Go to History and check whether the consult was saved
If it appears in History with a partial note, click to open it and review what was captured
If it does not appear, the session was not saved. You will need to re-run the consult or dictate the note manually
How to prevent it: Wait for the note to fully appear on screen before closing the tab or navigating away. The generation process typically take between 20-60 secs depending on the length of the consult.
3. Session timeout due to inactivity
What happened: If Lyrebird is left open without activity for an extended period before you press Stop, the session may time out.
How to fix it:
Check your History for the session
If the consult is listed as incomplete, open it and use Resume Consult to add any missing content via dictation
How to prevent it: Start the consult when the patient enters the room, not significantly earlier. Avoid leaving the consult screen open and idle for long periods.
4. Poor audio quality or very short recording
What happened: If the recording is under approximately 40 seconds, or the audio quality was too poor for Lyrebird to transcribe clearly, the generation may fail or produce a very short or empty note.
How to fix it:
Review your microphone setup using the Connecting a microphone guide
Run a test consult of at least 60 seconds to confirm the microphone is picking up clearly
If the consult was very short, use Dictate to manually narrate the note content
How to prevent it: Use an external microphone placed between you and the patient. Test the audio level indicator before starting each consult to confirm the mic is active.
5. Browser compatibility issue
What happened: Lyrebird is optimised for Google Chrome. Using Safari, Firefox, Edge, or other browsers may cause generation failures or silent errors.
How to fix it:
Open Google Chrome
Go to app.lyrebirdhealth.com and log in
Attempt the consult again
How to prevent it: Always use Google Chrome for Lyrebird on desktop. See Browser compatibility and settings for the full list of supported browsers.
6. Microphone permission was blocked
What happened: If your browser or operating system has blocked microphone access, Lyrebird cannot capture audio and the note will be empty or not generate.
How to fix it:
Check the address bar in Chrome for a microphone icon with a red cross
Click the icon and select Allow
Refresh the page and try again
Full microphone permission steps for Mac and Windows are in the Connecting a microphone guide.
7. Lyrebird server error or outage
What happened: On rare occasions, a Lyrebird server issue may prevent note generation for a period of time.
How to check: Visit status.lyrebirdhealth.com to see the current system status and any known incidents.
What to do: If there is an active incident, wait for it to resolve. Your consult audio is not stored, so if the session was interrupted during an outage, you will need to use Dictate to recreate the note content.
How to recover a consult that did not save
If the note is not appearing in History at all, see How to recover a lost or missing consult for the full recovery steps.
Still getting errors?
If you have worked through the steps above and the problem persists, contact our support team with the following information:
The date and approximate time of the failed consult. Please make sure to not include any patient data or information. We do not require this to investigate the issue
A screenshot of any error message shown on screen
Your browser and operating system (e.g. Chrome on Windows 11)
Whether you are using Remote Desktop or a standard connection
Whether the issue happens consistently or only sometimes
Live chat: Click the blue icon in the bottom right corner of the Lyrebird app
Email: [email protected]
Phone: +61 483 964 067