Lyrebird now lets patients manage their appointments directly from SMS reminder links. They can view details, confirm their identity, download calendar files, and request a different time—all without calling your clinic.
What does this do?
This feature reduces appointment-related calls and gives patients a quicker, more convenient way to handle changes. By offering a self-service option through SMS reminders, you can streamline your scheduling process and improve patient experience. Patients no longer need to contact you for every rescheduling request—they can explore available times and request a change directly from their phone.
Step-by-Step Guide
Send an appointment reminder by SMS
Send your appointment reminder through your usual reminder workflow in Lyrebird.
Patient opens the secure link
The patient taps or clicks the secure link included in the SMS message.
Patient confirms their identity
The patient enters their surname and date of birth to verify who they are.
Patient views appointment details
After verification, the patient can see their full appointment details.
Patient manages their appointment
From the same page, the patient can download a calendar file to save the appointment to their device, or submit a request to reschedule to another available time.
Available appointment times are shown for the next four weeks.
Tips for Best Results
Verify your clinic records have correct patient surnames and dates of birth— these are the details patients will use to verify themselves.
Let patients know about the calendar download option, especially if they use a digital calendar system.
If a patient reports they cannot access a reminder link, the link has likely expired—sending a fresh reminder is the quickest way to help them.
This feature integrates seamlessly with your existing SMS reminder workflow, so there's no additional setup required.
We're here to help if you have any questions. Reach out to our support team for a same-day response at [email protected] or click the blue chat widget on the right.