Absolute privacy and security is our number one priority and we have worked extremely hard to build this into every aspect of the Lyrebird Health platform. All sensitive information is processed kept within Australia and at no point in time is transferred offshore or overseas. Lyrebird is fully compliant with the Australian Privacy Act 1988.
A brief overview of how we keep your information secure:
We perform all transcription in real time on our servers in Sydney, this means we immediately turn all audio into text during your consult and at no point in time permanently store your audio. By the time you have finished your consult we will have already transcribed every word and there will be no audio remanence from your conversation. We also never send any audio sent offshore nor is it accessible by a third party.
Will my data be used to train AI models? No. In our Terms of Service (Clause 6.8) to guarantee that Lyrebird will never use your customer data to train or fine-tune any AI models. This commitment is absolute and extends contractually to all of our third-party service providers. Your data remains your own and is not used as a resource for training general-purpose AI.
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How do I know which third parties have access to my data? You can find a comprehensive, centralised list of all third-party services we engage, including the specific nature of their access and any relevant details regarding directly in our Privacy Policy.Finally, all saved documents are stored on our Australian servers and encrypted at rest using 256 bit encryption. These documents are only saved for 7 days by default and then permanently deleted, this period can be reduced to 24h or extended to up to 28 days for your convenience.
For a more in depth overview of our security protocols please see our Data Privacy and Security page
Medicolegal Assurance:
Lyrebird has been designed in collaboration with many of the Medical Indemnity Offices and we worked with MDA National whilst they created their advice and support for using AI tools in consultations which is another excellent resource for practitioners.
As long as you obtain appropriate consent to record the consultation from the patient and those accompanying them then Lyrebird is completely medicolegally compliant. To make this second nature we prompt you to ask for consent before each consult and then store that it was obtained with a time stamp every time.
Every day Lyrebird is being used in over a thousand real world consults and over 99.5% of patients are consenting the first time. In addition to verbal consent you can also obtain consent in written form through your practice registration form.
We have also made an A4 privacy printout for you to place in your practice that patients can scan to find out in depth information about how we keep their data secure on our data storage and privacy page.
Create a custom A4 Privacy Printout
Click here to create a custom A4 privacy printout for your clinic
We're here to help if you have any questions at all. Don't hesitate to reach out to our support team and you will get a same day response: [email protected]
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