Lyrebird works by listening to your consultation or dictation. The key to achieving comprehensive notes and dictations is to have a good microphone that picks up every part of the conversation.
What Microphone Works Best?
We've found success using the Audio-Technica ATR4697.
Why this microphone?
Omni-directional (picks up sound from all directions)
Works well during examinations (e.g. when the patient is on the examination bed)
If you can’t source this exact model, any long-distance omni-directional microphone should work well.
How to connect a microphone
To connect your microphone using Google Chrome:
Connect your microphone to your device
Open Google Chrome
Go to the Lyrebird app (found here)
When asked to allow Google Chrome to use your microphone, choose Allow
Fix problems with your microphone
The first quick fix is to make sure your microphone is securely plugged in. If it is, then try some of the options below.
Check your Google Chrome settings:
Open Google Chrome
At the top right, click
→ Settings
Click Privacy and security → Site settings → Microphone
Click on app.lyrebirdhealth.com, make sure the Microphone permission is set to "Allow"
Check your microphone works:
It is a good idea to test your microphone on another application. There are lots of options out there, if you simply search "Microphone Test" on Google Chrome, you'll find websites which can help you diagnose whether the microphone is working as expected.
Restart your computer:
A simple restart may get your microphone working again.
Check your systems microphone settings:
Go to System Preferences > Sound > Input. Click the name (e.g MacBook Pro Microphone) of your built-in mic to make sure it's turned on.
Microphone Connection within Best Practice
If Lyrebird Cannot Detect Your Microphone
This is usually caused by microphone permissions not being granted.
The first time you open Lyrebird, you should see a microphone access prompt. Please ensure you click “Allow.”
If you previously blocked access - or no prompt appears - follow the reset steps below.
Reset Microphone Permissions
Close Best Practice completely
Click the Windows icon (bottom left) and search for Run
Open Run and type:
%APPDATA%then click OK
In the file path at the top, click AppData
Open the Local folder
Navigate to:
Best Practice > EBWebViewDelete
%localappdata%\\Best Practice\\EBWebViewinside the “Best Practice” folderReopen Best Practice
Open a test patient file
Open Lyrebird - the microphone permission prompt should appear again
Click Allow, and you’re ready to go.
Using Lyrebird in Remote Desktop (RDP)
If Lyrebird opens but cannot detect your microphone and you are using Remote Desktop, the issue may be related to audio redirection settings.
First, confirm if the microphone works outside of Best Practice by testing on Zoom or Voice Recorder. If it doesn’t work there, the issue is likely device-related rather than Lyrebird.
Next, check Microphone Redirection in Remote Desktop
Open Remote Desktop Connection
Click Show Options
Go to Local Resources
Click Remote Audio > Settings
Ensure “Record from this computer” is selected
Reconnect your session
If multiple people in your clinic are affected, ask your IT team to check:
Group Policy → Allow audio recording redirection (should be enabled)
Terminal server permissions allow audio redirection
Need Help?
Contact our Support Team via:
Click the blue LiveChat icon in the bottom right corner of Lyrebird.
Email: [email protected]
Phone: +61 483 964 067
When contacting support, please include:
A screenshot of any error message
Confirmation of steps attempted
Whether you are using Remote Desktop