Best Practice is not recognising my microphone
If your microphone isn’t connecting to Lyrebird through Best Practice, it’s likely due to permissions not being granted. Please make sure you click "Allow" when prompted within Best Practice to enable microphone access. If you’ve previously blocked access or aren't being prompted, try the following steps to reset microphone permissions:
The error "no microphones available" suggests something on your local setup is blocking Best Practice (and Lyrebird within it) from accessing the microphone. Since your microphone works in other applications, this is likely a permissions or security setting specific to Best Practice.
Step 1: Clear the Best Practice local data
Close Best Practice completely.
Click the Windows icon (bottom left of your screen) and search for "Run".
Open the Run app, type %APPDATA%, then click OK.
Click "AppData" in the breadcrumb at the top of the file explorer.
Open the Local folder.
Find and delete the Best Practice folder.
Reopen Best Practice and a test patient file, then open Lyrebird — the microphone permission prompt should appear again.
Step 2: Check microphone access Contact your IT support to ensure:
Microphone access is enabled for Best Practice (or any underlying browser engine it may use).
No system-level privacy settings or restrictions are blocking microphone use.
The correct microphone is selected and available for the application.
Consult/Dictation Volume Cutting Off During Generation
Steps to Resolve:
1. System Settings
Check the default microphone settings - it might be helpful to reset them on the computer. If they are on a window desktop, advise the user to check using the default microphone in windows, speak into it and play it back to themselves to ensure that the recording sounds clear.
2. Chrome Settings
Click the bin icon to remove Lyrebird as an approved microphone site. Go to Lyrebird and attempt to start a Consult, and then when prompted, click 'allow when visiting the site'
3. Plug Ins
Check if you have any plug ins installed on the browser (these might be interfering with default settings?) - if you do, feel free to let me know what they are and I can check with Engineering to see if any of them would be causing an issue.
4. Update Chrome and Operating System
Make sure your Chrome browser and operating system are up-to-date