Common questions about Lyrebird subscription plans, billing, payments, and invoices — answered in one place.
I'm out of free actions and would like to upgrade to Pro, how can I do that?
Log into your Lyrebird account.
Open Settings > Subscription.
Click on Add payment method or Upgrade to unlimited usage.
Choose between a monthly or annual plan.
Full-time Pricing (exc. GST):
Monthly — $240/month (exc. GST). Flexible, no lock-in.
Annual — $1,920/year (exc. GST), equivalent to $160/month. Best value if you use Lyrebird regularly.
We also offer 50% off for part-time subscriptions. Please contact our support team for assistance setting this up.
Proceed to checkout, and your subscription will be activated immediately.
Is there reduced pricing for part-time clinicians?
Yes. Lyrebird offers a 50% discount for clinicians working part-time (generally considered fewer than 20–25 hours per week). This applies to both monthly and annual plans.
Part-time pricing isn't available to self-select in the checkout flow - please contact our support team and we'll set this up for you.
What happens at the end of my free trial? Does my consultation history get deleted?
At the end of your trial, your free action allowance will be used up and you'll be prompted to upgrade to a paid plan to continue using Lyrebird.
Your account and all your history, templates, and settings are preserved - nothing is deleted when your trial ends. You can upgrade at any time via Settings > Subscription.
How do I switch between monthly and annual billing?
Log into your Lyrebird account.
Go to Settings > Subscription.
Click Change Subscription.
Select your new plan and confirm.
Important: Plan changes take effect at your next renewal date - you won't be charged again immediately. If you're switching from monthly to annual mid-cycle, your annual plan will begin once your current monthly period ends.
If you need to apply part-time pricing when switching to annual, contact our support team before making the change.
How do I update my credit card or payment details?
Log into your Lyrebird account.
Go to Settings > Subscription.
Click the billing or payment section to update your card details.
If the billing page won't load: This is a known issue on some devices and browsers. Try the following steps:
Switch to a different browser (e.g. Chrome if you're on Safari, or vice versa).
Try on a desktop or laptop rather than a mobile device.
Clear your browser cache and reload the page.
If the page still won't load after trying the above, contact our support team and we can update your payment details on your behalf.
What happens if my payment fails?
If a payment is declined, you'll receive an email notification from Lyrebird with a link to update your billing information. Your subscription will remain active for a short grace period while the payment is retried.
Our system automatically retries failed payments - if your card has since been topped up or the issue has been resolved, the retry should process without any action needed from you.
If the retry doesn't go through or you'd like us to trigger a payment manually, contact our support team and we can assist.
Am I eligible for a refund?
We have a 30-day refund period. Outside of this, refund eligibility is assessed on a case-by-case basis. Please contact support to discuss your options.
Once processed, refunds typically take 5–10 business days to appear on your statement depending on your bank.
How do I access my invoices and receipts?
Receipts are automatically emailed to you after each successful payment. If you need a copy of a past invoice — for example, for a tax return — contact our support team with the payment date or amount and we'll send it through.
If you'd like future invoices sent to a different email address or addressed to your practice or company name, see the section below.
How do I change my billing contact or invoice address?
If you need to:
Change the email address that invoices and receipts are sent to
Transfer subscription management to another person (e.g. a practice manager or finance team)
Have invoices addressed to a practice or company name
Please contact our support team with the updated details and we'll make the change for you. Include the new contact name, email address, and (if applicable) company or practice name.
We're here to help if you have any questions. Reach out to our support team for a same-day response at [email protected] or click the blue chat widget on the right.