I cannot see the “Save to Gentu” button post consult/dictation.
The "Save to Gentu" button will only appear when a consult or dictation has been successfully started with Gentu.
To ensure the integration works properly:
A patient must be selected in Gentu before starting the consult or dictation.
A selected patient will have a grey background and the Gentu icon will appear coloured (rather than greyed out).
Troubleshooting steps:
Ensure the patient has been selected from the Upcoming Patients list before starting the consult or dictation.
Try turning the integration off and back on.
Lyrebird Not Linking to Gentu
If Lyrebird is not linking to Gentu, follow these steps to reset the integration:
Step 1: Reset the Gentu integration
Log in to Gentu and navigate to the Marketplace using the icon on the left-hand side.
Search for or click on Lyrebird Health in the Marketplace, then click "Add to Gentu".
Accept the permissions and copy your unique pairing code.
In Lyrebird, go to Integration Settings, select Gentu, and click "Integrate".
Enter the pairing code, click "Link", select the correct practitioner, and click Save.
Note: The email used for both Lyrebird and Gentu must be the same for the integration to work.
Step 2: General troubleshooting
If the issue is not related to the integration, try the following:
Press Fn+F5 (Mac) or Ctrl+F5 to hard refresh the page.
Log in from a private/incognito browser and check if the issue persists.
Log in from a different computer and check if the issue persists.
Note: The Upcoming Appointments refresh now retrieves both procedures and standard appointments, displaying them together. It captures appointments from 4 hours prior to the current time up to 48 hours ahead.
Multiple Users in Gentu cannot integrate
After pressing Refresh Practitioners, log out and back in, or refresh the page, and check if the practitioner is now integrated with Gentu successfully.
Requirements for a successful integration:
All users must be in the same organisation.
The email registered with Lyrebird must be the same as the email used for their Gentu account.
Users must be on the Trial or Pro plan.
If the issue persists, the support team can follow these steps:
Go to the Admin page.
Search for the user's email address and click on their name.
Click on Organisation.
Open the Org ID and click the blue button with the square and arrow icon.
Go to Integrations.
Scroll down and locate the Gentu Integration.
Click "Refresh Practitioners".
Note: Confirm that the user's registered Lyrebird email matches their Gentu account email before clicking this button.
If issues persist please reach out to our customer support team by emailing [email protected]. We also have an extensive video library to assist with your Gentu needs available here: https://www.youtube.com/playlist?list=PLiKmsjuk7VPu3nDKkOpjuzN3SHQRLx5Ks