My patient list hasn't updated or loaded all the patients I am seeing today - why?
The Upcoming Patient list currently syncs a 4 hour window from the time the "Refresh" button is clicked.
As such, if you click "Refresh" at 8AM, the list will populate with patients until 12PM. You can then click "Refresh" closer to 12PM to sync the next 4 hour window.
Why can't I see the "Save to Genie" or "Save to IM1" button when I try to save my note?
The button will only appear if you click the "Select Patient →" button from the Upcoming Patient list once you refresh it.
If a patient is manually added to this list (i.e., it did not automatically populate from Genie) or if you manually typed in the patient name on the Consult page, then the Save to Genie button will also not appear.
My content isn't saving into the right section of my Genie document template. How can I change this?
By default, content from Lyrebird saves at the bottom of the selected Genie template.
To control exactly where your notes appear, add the tag <dictation> in the relevant location within your Genie document template — Lyrebird will insert content at that position.
For further guidance, see Genie's Importing Transcribed Letters guide.
When I save a letter from Lyrebird, the addressee field comes up blank. Can I add the usual GP or referring doctor's details to the letterhead?
Yes! The latest version of our Genie installer, Build 2026.06.10 181, provides the option for users to select the addressee when saving a letter to Genie.
Unfortunately, Genie does not support readdressing letters once they have been saved, so ensure your letters are addressed within Lyrebird before saving.
We're here to help if you have any questions. Reach out to our support team for a same-day response at [email protected] or click the blue chat widget on the right.