Watch a video on how to Retrieve a Consult
Step 1: Check the History page
All completed consults are saved to your History page automatically.
Log in to Lyrebird at app.lyrebirdhealth.com
Click History in the main navigation
Look for the consult by date and time
⚠️ TIP: Consults are listed in reverse chronological order. Use the search or date filter to narrow results if you have a large number of saved consults.
Step 2: Check your storage period setting
Lyrebird automatically deletes consults after your configured storage period. The default is 7 days, but this can be set to 24 hours, 14 days, or upto 6 months in your Settings.
If the consult is older than your storage period, it has been permanently deleted and cannot be recovered.
To check your current storage period:
Go to Settings
Look for When should Lyrebird delete saved items?
Confirm the number of days
Step 3: Look for a partial note
If the consult started but did not complete successfully, it may still be saved in History as an incomplete session.
Open History
Look for an entry under 'Retrieved Consult'
Click to open, then select ‘Regenerate’ to retrieve your note or document.
If the consult cannot be found
If the consult is not in History and has not exceeded the storage period, it is possible it was not saved. This can happen if:
The browser tab was closed before the note finished generating
The session timed out before Stop was pressed
A network interruption occurred at the moment of saving
In these cases, the consult audio is not retained by Lyrebird.
Need help?
If you believe a consult should be in your History but cannot find it, contact our support team. Please include:
The date and approximate time of the consult . Do not include patient name (Lyrebird does not need your patient data as this is a privacy concern)
Whether you received any error message at the time
Live chat: Click the blue icon in the bottom right corner of the Lyrebird app
Email: [email protected]