First-click failure for "Start Listening" in BP integration?
This issue is related to how Best Practice renders the window — unfortunately, it's something outside of our control.
However there is a simple workaround:
Open the window
Wait a few seconds for Best Practice to finish re-rendering.
Press Start Listening — Lyrebird will then work as expected.
The Lyrebird “L” not displaying?
The Lyrebird L will only appear when starting a patient visit, not when viewing records.
To start a visit:
Open the appointment book.
Select Start Visit.
The Lyrebird L will appear.
Do settings added in the Global Personalisation section of one template carry over to others?
When adding to the global personalisation settings in a template this does not carry over to other templates as these settings will be controlled template by template.
For any further questions please contact our support team by emailing [email protected] or by starting a chat by clicking on the purple bubble on the bottom right hand side of the screen.