Open Lyrebird through the patient file in Best Practice.
Obtain patient consent for recording and documentation.
On the right-hand side, you'll see the available workflows (965, 967, and 2715). For an initial appointment, select Item 965 and click Start.
Review the talking points or plan outline that appears. These talking points are provided because the 965 template has specific required fields that must be captured during the consultation.
Structure your consultation according to the talking points to ensure all fields will be filled out in their entirety. The key discussion areas include:
• Each chronic condition the patient has
• Management plan for each specific chronic condition
• Requirements for multidisciplinary referrals
Conduct your consultation. Lyrebird will capture all discussions and automatically integrate patient data from Best Practice, including:
• Current medications
• Known allergies
• Medical history
• Family history
When finished, click Stop Listening. Lyrebird will generate a pre-filled document using all the discussions and Best Practice data.
Review the generated care plan. You'll see:
• Patient details
• Medical History
• Current Medications
• The discussion during the consultation
Confirm and send past medical history to Best Practice
Lyrebird can now send confirmed past medical history entries back into Best Practice from the review workflow. This is designed for teams using structured write-back, so clinicians can confirm conditions in Lyrebird and update the patient record without re-entering the same information manually.
How to confirm and send past medical history:
In the care plan review, locate the past medical history section.
Review the condition details to ensure the information is accurate and complete.
Confirm the entries you want to send back to Best Practice.
Complete the write-back step as part of your normal review workflow.
Things to know:
This feature applies to practices using Best Practice with Lyrebird write-back enabled.
Lyrebird sends confirmed entries back through the connected medical record system.
When only a year is known for onset, Lyrebird sends the year rather than creating a more precise date.
💡 Tip: Use the review step to check that each condition is ready to be added before sending it back. If the onset date is uncertain, recording the year still helps keep the history useful without overstating precision.
If you discussed multidisciplinary referrals (e.g., physiotherapist, psychologist), you can generate referral letters directly within the care plan. Click the option to generate the letter for the specific provider.
Review each generated referral letter. If it looks good, send it directly from the system. Then return to the care plan to continue your review.
Once you're satisfied with the entire care plan, click Save to save it directly to Best Practice. The document will be saved in the "Correspondence Out" section.